Question: What are your shipping costs?
We have simplified shipping, and the most your shipping will be using standard post is a flat rate of $10.00 Australia wide, or free standard post for all orders over AUD$149. We are more than happy to ship worldwide for a flat rate of AUD$35.
Question: Delivery time?
Most items are shipped using a courier and you can expect delivery within 2-3 working days using standard shipping options. Smaller items such as ties are shipped with Australia Post and may take 5 - 6 working days via standard post. Express Post may take up to two working days to most locations across Australia, but generally overnight.
Question: Can I ask for a different coloured shirt or tie instead of the one that comes with the suit I have ordered?
Unfortunately no. The suits are priced based on the preset inclusions as pictured. Of course, additional shirts and ties can be purchased separately.
Question: Do you sell separates?
We do sell black, taupe, white and charcoal pants and several coloured shirts separately.
Question: Do you ship overseas?
Yes! Simply head through our checkout! A flat rate of $35 per order applies to international orders. International post is via Australia Post and delivery times will vary depending on where the items are being sent, does not include tracking, express delivery or insurance.
Question: Can I return or exchange my garments?
Yes. Send us a quick email and we will make it happen! Absolute fuss free returns and exchanges within 30 days of purchase date for any reason. Garments must be returned in the condition they arrived in with all tags in tact and in original packaging. We do ask that you cover the cost of post back to us only.
Question: Do you have a physical store?
Yes! Our shopfront is called Hobart Formal, and we are located at 100 Main Road, Moonah - Hobart, Tasmania. Our fully stocked boutique is open 5 days a week and closed Sunday and Monday. We'd love to see you!
Question: Would you like a photo of my child in their suit or dress?
Definitely! We are working on our new gallery at the moment and we love receiving and sharing client photos
Question: How can I tell my friends about your great children's formal wear website?
Easy, click on the 'Email a Friend' button right at the bottom of the home page, or, suggest they like us on Facebook at www.facebook.com/HobartFormal
Question: You haven't answered my question
Please send us an email at firstname.lastname@example.org and we will get back in touch with you ASAP. Or phone (03) 6200 1619 and if I can't answer straight away, just leave a quick message and I will phone you back as soon as possible.